Questions, answered straight
Minimums, delivery times, pricing, samples, branding, storage and quality control. If your question is not here, message us on WhatsApp and you will get a direct answer.
- 25 questions answered
Getting started
Is there a minimum order quantity?
No. For dropshipping you can start with a single order, and that never changes. Minimums only apply to large bulk production runs, and even custom printed packaging can be produced in small quantities.
What do I need to send you to get a quote?
Product links or clear photos, the countries you sell to, and roughly how many orders a day you handle or expect to handle. That is enough for us to reply with cost per product, shipping cost and a realistic delivery window within 24 hours.
What if I have not launched my store yet?
That is completely normal and we quote pre-launch stores on the same terms as everyone else. Tell us what you plan to sell and which countries you intend to target.
How long does it take to get set up?
Most sellers go from first message to first shipped order in under two weeks. Quoting takes about 24 hours, connecting your store takes minutes, and the sample stage is usually the longest part.
Do I have to order a sample first?
It is not compulsory but we strongly recommend it. A sample is the only way to know exactly what your customer will receive. Samples are paid. You cover the product and the shipping, which is standard across the industry.
Pricing and payment
How do you charge?
Product cost plus shipping, quoted per product, so you can see exactly what each item costs delivered to each country. There is no subscription, no account fee and no minimum spend.
Why are there no prices on the website?
Product costs change with materials, quantity, specification and destination, so any price list published here would be wrong within weeks. Send us your products and you get real numbers for your specific situation within 24 hours.
Do you charge for warehousing or storage?
No. Storing your stock in our warehouse is free, with no time limit and no monthly storage fee. Holding stock with us also means orders ship the same day instead of waiting for the factory.
What does a sample cost?
You pay the product cost plus the shipping cost for the sample. It is quoted before you commit, so there are no surprises.
How do I pay you?
You pay by bank transfer to a local account in your own country, so it is a domestic payment rather than an international wire. We share the account details for your country when you become a client.
Shipping and delivery
How long does delivery take?
Typically 5 to 8 days to the United States, United Kingdom and Europe, and 6 to 10 days to Canada and Australia. These are typical ranges based on how our parcels normally move, not guarantees. Customs clearance, carrier backlogs and peak season can add time.
Which carriers do you ship with?
We ship with YunExpress, 4PX, USPS, DHL and choose the line that fits the destination country, the product type and the delivery speed you need. Every parcel is tracked.
Will my customer be charged customs or duty?
No. Every parcel ships Delivered Duty Paid (DDP). Duty, import VAT or GST are settled before the parcel reaches your customer, so nobody is asked to pay at the door in any of the countries we ship to. The delivered price we quote you already includes it.
Do tracking numbers reach my customer automatically?
Yes. Tracking is pushed back to your Shopify store, which sends your customer their shipping notification without you doing anything.
Which countries do you ship to?
Our main markets are the United States, United Kingdom, Canada, Australia and Europe. We can ship elsewhere too. Ask us about a specific country and we will tell you honestly whether the delivery time and cost make it worth selling there.
Products, quality and branding
What products do you specialize in?
Pet products first, including dog toys and chews, harnesses, collars and leads, beds and mats, bowls and feeders, grooming tools, cat trees and scratchers, and pet apparel. We take other categories for existing clients and for sellers who bring us a clear product.
What does "quality checked" actually mean?
Every unit is inspected before packing. We check the product itself for stitching, seams, moving parts and finish, the correct size, color and quantity against the order line, safety basics like sharp edges and loose small parts, that your branding is correctly included, and that the shipping label is scanned before dispatch.
Can you put my logo on the products and packaging?
Yes. Your logo on the product, branded poly mailers and boxes, insert and thank-you cards, hang tags and labels, full printed retail boxes, eco-friendly packaging (recyclable, biodegradable and compostable options), and custom color, scent or material variations. All available from your first order.
What happens if a product is faulty or a parcel is lost?
We send your customer a replacement or refund the amount. If a product arrives defective, or a parcel is lost in transit, send us the order number (and a photo for a faulty item) and we deal with it directly, rather than sending you back to a marketplace seller. Because every unit is inspected before packing, most faults are caught in our warehouse before the parcel ships.
Can you tell me which products will sell?
We can tell you what we ship a lot of and what comes back as complaints, which is genuinely useful information. We will not give you invented sales statistics or promise that a product will be a winner, because nobody can honestly do that.
Working with us
Do you connect to Shopify?
Yes. Paid orders sync to us automatically and tracking numbers are pushed back to your store. You do not need to send spreadsheets or forward order emails.
Who will I be talking to?
One contact, reachable on WhatsApp, who knows your store and your products. Not a ticket queue and not a rotating support team.
What if I already have a supplier?
Send us the same products and compare the quotes. Plenty of sellers run both for a while before moving over, and that is a sensible way to do it.
Are you based in China?
Yes. We are in the same country, time zone and language as the factories making your products, which is why questions get answered and problems get solved the same day rather than across a fifteen-hour time difference.
Do you work with Amazon sellers?
Yes. We produce, inspect and pack your stock in bulk and ship it to Amazon FBA warehouses. This is part of our bulk and private label service, separate from dropshipping.
Get a free quote in 24 hours
Send us your product links or photos and your average daily order count. We come back with product cost, shipping cost and delivery time per destination. No account, no commitment, no minimum order.